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Returns and Exchanges

RETURNS AND EXCHANGES

Metal Flake City and Metal Flake City Shift Knobs reserves the right to consider all sales final and no refunds or exchanges will be issued. If you have any questions concerning our return policy, please contact us at 727-888-1298 or metalflakecity@gmail.com

DAMAGED OR DEFECTIVE ITEMS

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you if reported within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

Report Damaged or Defective Items:

1) Email metalflakecity@gmail.com with your subject line as follows "Damaged Order #____"

2) In the body of your email please include when your order was received, photos of your original packaging as well as photos of the damage on the item, and a full description of the damage

 

WHO CAN I CONTACT WITH RETURN OR EXCHANGE QUESTIONS?

Phone: 727-888-1298
Email: metalflakecity@gmail.com

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